What is Poly AI? Understanding the Two Entities
Poly AI refers to two distinct entities that often cause confusion among users searching for information. PolyAI is an enterprise company founded in 2017 that specializes in voice-based conversational AI for businesses, while PolyBuzz (formerly Poly.AI) is a popular mobile app offering AI character chats and roleplaying with over 20 million AI characters.
When most people search for information about “Poly AI,” they’re typically looking for details about the PolyBuzz app, which has gained significant attention for its AI character interactions and image generation features.
Are Poly AI Chats Private? Your Privacy Concerns Answered
Yes, PolyBuzz chats are completely private. According to official statements from the company, all conversations with AI characters on the platform are confidential and secure. Neither the PolyBuzz company nor character creators can access your private chat content.
This privacy commitment extends to all chat types, including NSFW content in unrestricted modes. The company maintains this confidentiality while still using moderation systems to ensure content complies with legal standards.
Poly AI Features: What Can You Do With It?
Can Poly AI Send Pictures?
Yes, PolyBuzz supports both sending and generating pictures through multiple methods:
- AI Image Generation: Users can create character portraits or event images using the platform’s built-in image generator
- User Uploads: The app allows users to upload their own images to share in chats
- NSFW Images: In unrestricted modes, PolyBuzz permits NSFW image content subject to legal moderation
To have PolyBuzz generate pictures, users typically:
- Select the image generation feature
- Provide a prompt or description
- Spend in-app currency (approximately 300 coins for an event image)
Can Poly AI Do NSFW Content?
Yes, PolyBuzz permits NSFW conversations and content in non-restricted modes. The platform intentionally avoids NSFW filters during these chat sessions, allowing for unrestricted roleplay and conversations.
However, users seeking SFW-only interactions can enable “Pure Mode,” which restricts conversations to appropriate content by filtering out sexual or violent themes.
Troubleshooting: Why is Poly AI Not Working?
If you’re experiencing issues with PolyBuzz, several common problems might be affecting your experience:
Are Poly AI Servers Down?
PolyBuzz has experienced multiple server downtimes throughout 2024-2025. Users frequently report outages with symptoms including:
- App failing to load
- “Please refresh page” errors
- Chat functionality disruptions
To check current server status, visit the official PolyBuzz website or monitor their social media channels for announcements.
Why is Poly AI Not Working on iPhone?
iPhone users encounter specific issues with PolyBuzz, including:
- iOS Compatibility Problems: Certain iOS versions may not fully support the app
- Version-Specific Bugs: The iOS version may have unique glitches not present on Android
- Loading Failures: Many users report the app freezing during startup
If experiencing iPhone-specific issues, ensure your app is updated to the latest version and check for any iOS-specific troubleshooting guidance from PolyBuzz support.
Account Management: How to Use and Delete Poly AI
How to Delete a Poly AI Account
To delete your PolyBuzz account:
- Open the app and navigate to account settings
- Look for the account deletion option (typically under privacy or profile settings)
- Follow the prompts to confirm deletion
Note that users have reported technical issues with the deletion process, such as overlaid buttons preventing completion. If you encounter problems, contact PolyBuzz support directly.
Important: Deleting your account may not remove public characters you’ve created, as these may remain in the platform’s library.
How to Get Poly AI Premium for Free
There are no legitimate methods to access PolyBuzz premium features for free. The premium subscription requires payment and offers benefits like:
- Ad-free chatting
- Priority access during high-demand periods
- Additional image generation capabilities
While the app occasionally offers free trials or promotional periods, users should avoid unofficial “free premium” methods as they typically violate terms of service and may compromise account security.
The History and Origin of Poly AI
When Was Poly AI Made?
PolyAI (the company) was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su in Cambridge, UK, based on research conducted at the University of Cambridge.
PolyBuzz (the app) underwent a significant rebrand from Poly.AI in late 2024, though the original application existed prior to this rebranding. The platform officially launched as PolyBuzz in November 2024.
Who Made Poly AI?
The original PolyAI technology was developed by three founders:
- Nikola Mrkšić
- Tsung-Hsien Wen
- Pei-Hao Su
These researchers met at the University of Cambridge and developed the conversational AI technology that would eventually power both the enterprise solutions and contribute to the technology behind the PolyBuzz app.
Community and User Experiences
What is Poly AI Reddit?
The PolyBuzz subreddit serves as a community hub where users:
- Share character creations
- Report technical issues
- Provide feedback on features
- Discuss roleplaying experiences
This community has become a valuable resource for troubleshooting and understanding user experiences with the platform.
Why is Poly AI Bad?
User criticisms of PolyBuzz typically focus on:
- Repetitive Content: Some users report characters repeating phrases, reducing immersion
- Technical Unreliability: Frequent server downtimes and app bugs frustrate users
- Inconsistent Moderation: Users note varying enforcement of content policies
Despite these criticisms, many users appreciate the platform’s unique offering of immersive AI roleplaying and vast character library, resulting in mixed overall reception.
Conclusion: The Future of Poly AI in 2025
As PolyBuzz continues to evolve following its 2024 rebranding, the platform faces both opportunities and challenges. Its unique position in the AI character interaction space with over 20 million characters provides a foundation for growth, while technical reliability remains an ongoing concern.
For users considering PolyBuzz in 2025, the platform offers an unmatched variety of AI character interactions with strong privacy protections, though potential users should be aware of occasional technical disruptions that may affect the experience.
Whether you’re looking to explore creative roleplay, generate AI images, or engage in casual conversation with AI characters, understanding PolyBuzz’s features, limitations, and troubleshooting approaches will help you navigate this unique AI platform effectively.